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    Not receiving email notifications

    Asked by Wisembs on May 10, 2017 at 01:07 AM

    i added my email in the settings to email submission area but when I hit submit I see a submission form but do not get the email sent out

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    JotForm Support

    Answered by ashwin_d on May 10, 2017 at 03:52 AM

    Hello Wisembs,

    I did check your form and found that you have added conditions to send submission emails to multiple email addresses based on dropdown selection. Please check the screenshot below:


    Can you please tell me on which email address you are not receiving submission emails? I did test your form by sending a test submission and the submission email was sent successfully. Please check the log below:

    [2017-05-10 03:45:24] Submission #3702115239511126921 Form #71224456784158 SENT to Landon.Tomlinson@ecolab.com from noreply@jotform.com, via SENDMAIL 

    Can you please your email inbox and see if you have received this submission email or not? If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    We will wait for your response.

    Thank you!

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    Answered by Wisembs on May 10, 2017 at 08:43 AM

    I'm not receiving an email to these addresses. I would like to receive an email to these addresses each submission
    Brian Wiseman
    ADM Ecolab
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    JotForm Support

    Answered by Nik_C on May 10, 2017 at 10:32 AM

    Could you please re-attach your image since we didn't receive it in your last response.

    Here is how to attach the image to this thread:

    1) Go to this link:


    2) Click this icon:

    We'll wait for your response.

    Thank you!