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    The signature is not displaying as a signature but rather as a piece of encrypted data

    Asked by rnils on May 10, 2017 at 04:58 AM

    Since yesterday 9/5/2017 my submissions are only displaying encrypted text where the image of the signature used to be. I have been a JotForm member for quite some time now and have already downloaded the encryption key ages ago. Everything has been working fine, and now it isn't, I need urgent help with this and I am not happy with the current support as it took several messages to finally receive 1 response from a John Benson, I cannot stress how urgent this is as it is my livelihood which relies on these signatures. I have attached a screenshot of how the signature is appearing, what is the explanation? Please get back to me asap, thank you.

    Page URL:
    https://form.jotformeu.com/rnils/medconsent---consent-form

    Screenshot
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    JotForm Support

    Answered by Charlie on May 10, 2017 at 05:41 AM

    Apologies for the inconvenience.

    I see you indeed already have another thread opened with the similar issue, here's the link to that other thread: https://www.jotform.com/answers/1139914. To avoid confusion and for us to better assist you, I strongly suggest to focus on one thread per question/concern. We will address your concern on that existing thread instead.

    Thank you for your understanding.

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    Answered by rnils on May 10, 2017 at 06:43 AM
    Hi Charlie,
    Will you be continuing on the thread with John Benson? Can i have an update of some sort of what the problem may be? Have you had issues like this before? I appreciate the apology, but its concrete answers I am after as this is costing me money and my business reputation. I need swift replies to keep me in the loop.
    Many thanks
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    JotForm Developer

    Answered by Helen on May 10, 2017 at 07:57 AM

    Hello,

    Sorry for this inconvenience that you have.

    I could see that your question was answered by my colleague on your other thread. You can check your answer via this link: https://www.jotform.com/answers/1139914

    My colleagues will inform you on other thread as soon as possible.

    Thank you for your understanding.