What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my logo on top of the form does not display at all on iPhone?

    Asked by Lebordelais on May 10, 2017 at 06:13 AM
  • Profile Image
    JotForm Support

    Answered by candy on May 10, 2017 at 07:40 AM

    Hello,

    I assume you have mentioned about the following form: http://www.jotform.me/form/71290346658462 

    I have checked it on iPhone and I have seen that the logo doesn't appear.

    I have checked the form in the form builder and there is no logo as you can see the screenshot below:

    Also, I have cloned your form on my side and there was not any logo on my side inside the builder. When I have previewed the form, your logo has appeared on the preview&publish mode.

    I have uploaded another logo and it was appearing correctly in the builder.

    Could you please try re-uploading the logo again? If the issue will not be solved, I am going to forward it to our software development team in order to investigate the issue with the logo.

    Moreover, I have cleared your form caches in order to avoid any possible issue.

    Also, could you please add a mobile responsive widget to your form in order to make it mobile friendlier?

    Thank you.

  • Profile Image

    Answered by Lebordelais on May 14, 2017 at 12:43 PM
    Dear,
    Is there any function condition like this?
    IF web browser is CHINESE then HIDE page
    IF IF web browser is OTHER (or NOT CHINESE) then HIDE page
    Regards,
    Franck BOUDOT | 富伯 | CEO
    Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
    上海新闸路831号丽都新贵11A室
    T. +86 21 5424 3120 | M. +86 135 0185 4263
    franck@le-bordelais.com
    Facebook | Weibo | www.le-bordelais.com

    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on May 14, 2017 at 02:55 PM

    Hi,

    In order for us to properly assist you, I have moved your new question to a new thread. We will address your question on this thread shortly: https://www.jotform.com/answers/1144258

    Thank you.