What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I have people checkout with PayPal without having them log into a PayPal account?

    Asked by megwise on May 10, 2017 at 08:07 AM

    I tried the regular PayPal and it made me log in.  So then I tried PayPal express and keep getting this error message below.

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    JotForm Support

    Answered by candy on May 10, 2017 at 10:02 AM


    As far as I understand, you have used the same credentials with PayPal in PayPal Express and received an error. This is a normal case. You can not use the same credentials as it requires a different account and API.

    JotForm's PayPal Express integration requires a Business PayPal account. If you don't have one yet, sign up or upgrade your existing Personal account. For further detailed information, please check the following guide: https://www.jotform.com/help/285-Configuring-PayPal-Express-Integration 

    Besides, your users have to enter their PayPal credentials in order to buy a product on your form via PayPal. So, the form should be redirected to the PayPal after submitting in order to receive credentials. So, redirecting the users to the PayPal page is a must.

    If you need further clarification, or if I misunderstand your question please let us know.

    We would like to help you.