What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change or restore my report password?

    Asked by wendydowe on May 10, 2017 at 08:11 AM

    I cannot remember my password to access the excel report generated from form submissions...I opted for the restricted access 


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    JotForm Developer

    Answered by Helen on May 10, 2017 at 10:03 AM


    Thank you for contacting us.

    I have checked your account and see that you have excel report for this form. You can edit your report on your reports page. Please follow these steps:

    1. Go to your My Forms page and select your form.

    2. Click "Reports" button at the top of the page.

    3. Select your report and click "Edit" icon for editing your report.

    You can choose your report password on this edit page.

    If you have any questions or issue, please let us know.