Form submissions are not being received

  • Profile Image
    oliverm
    Asked on May 10, 2017 at 09:33 AM

    Hi there,

    My clients form submissions are not being received. I too am not receiving any emails when I add myself as a recipient. Can you please check into this and confirm any actions we need to take to resolve this issue?

    Best regards,

    Oliver

  • Profile Image
    Mike_G
    Answered on May 10, 2017 at 11:24 AM

    We would like to apologize for any inconvenience. To my understanding, you have setup an email notification in the form on the website you included in your post and you and your clients are not receiving it even after a successful submission.

    I have checked both email addresses set as recipients of the email notification in your form and found out that one of it is in our bounce list.

    Result: info@m******.com is IN the bounce list

    Reason(s) : smtp; 550 "The mail server detected your message as spam and

    I have removed it from the list and the said email should start receiving emails after a successful form submission again.

    Prior to contacting us, I suggest that if you are suspecting or if you found out that you are not receiving email notifications, please check your account's email history to see if there are any email attempts marked as FAILED or IN BOUNCE/BLOCK LIST.

    How-to-View-All-Your-Form-Email-History

    In your account, there is an option for you to remove an email address that is on our bounce list.

    How-to-Remove-Your-Email-Address-from-Bounce-List

    Then, to prevent this from happening again in the future, please follow the instructions in this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any further questions, please do not hesitate to get back to us and we will be glad to help you.

    Thank you.