What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long before the form time out?

    Asked by PSGM on May 10, 2017 at 10:09 AM

    A customer was filling out the form for about 8-10 minutes and said the form timed out and reset all his information. Is this a new thing? How long can you be on a form before it times out?

    Page URL:
    https://form.jotform.com/52015237711142

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    JotForm Support

    Answered by Nik_C on May 10, 2017 at 12:17 PM

    That is something that is actually controlled by the Browser, so we don't have any impact on that. But, it should help if you use our Continue later option that should help your users retain the data inputted even if they close the page. 

    Hope this helps.

    If you have any further questions feel free to contact us.

    Thank you!