How do I coordinate with my IT team to make sure submissions do not get blocked by our email server?

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    denihanmarketing
    Asked on May 10, 2017 at 10:10 AM

    Hi there,

    I want to make sure that the submission entries do not get blocked by our email servers. I reached out to my IT team, and they asked that I provide: "You need to provide me what there email server IP address is or URL."

    Are you able to give me that information?

    Thank you!

    Tiffany Chin

     

  • Profile Image
    Kiran
    Answered on May 10, 2017 at 01:28 PM

    Please refer to the guide below that can help you with whitelisting JotForm email/IP addresses in your email server.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You may also consider setting up SMTP email address so that the email notifications will be sent using your email server.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps!