What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I coordinate with my IT team to make sure submissions do not get blocked by our email server?

    Asked by denihanmarketing on May 10, 2017 at 10:10 AM

    Hi there,

    I want to make sure that the submission entries do not get blocked by our email servers. I reached out to my IT team, and they asked that I provide: "You need to provide me what there email server IP address is or URL."

    Are you able to give me that information?

    Thank you!

    Tiffany Chin

     

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    JotForm Support

    Answered by Kiran on May 10, 2017 at 01:28 PM

    Please refer to the guide below that can help you with whitelisting JotForm email/IP addresses in your email server.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You may also consider setting up SMTP email address so that the email notifications will be sent using your email server.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps!