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denihanmarketingAsked on May 10, 2017 at 10:10 AM
Hi there,
I want to make sure that the submission entries do not get blocked by our email servers. I reached out to my IT team, and they asked that I provide: "You need to provide me what there email server IP address is or URL."
Are you able to give me that information?
Thank you!
Tiffany Chin
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Kiran Support Team LeadReplied on May 10, 2017 at 1:28 PM
Please refer to the guide below that can help you with whitelisting JotForm email/IP addresses in your email server.
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You may also consider setting up SMTP email address so that the email notifications will be sent using your email server.
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this information helps!