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    Why intergration with Google sheets isn't working?

    Asked by rossall on May 10, 2017 at 10:49 AM

    I have integrated a form with google sheets and it stopped updating the google sheet on Monday 8th May after 09:05:22.  Is there an issue?

    Cheers, Kirstie

    Page URL:
    https://eu.jotform.com/build/71002913437953

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    JotForm Support

    Answered by Nik_C on May 10, 2017 at 01:03 PM

    We're sorry you're experiencing this issue.

    I initiated a manual push of your submissions to the spreadsheet. Could you please check if the submissions are there and if the issue persists. 

    If that's a no, please share your Spreadsheet with us so we can test further.

    This thread is marked as private.

    We'll wait for your response.

    Thank you!

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    Answered by rossall on May 11, 2017 at 03:10 AM

    Dear Nik

    The dates appear to have come through with a few others but the no data with them.  Here is the link to the google sheet.

    https://docs.google.com/spreadsheets/d/1I4x82B1M_yAVPjsYNVnrizgud3_6oBix97AxkXBr0vU/edit?usp=sharing

    Thank you.  Kirstie

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    JotForm Support

    Answered by seth on May 11, 2017 at 03:27 AM

    Hello Kirstie,

    I checked your integration and pushed the data again to your sheet but it is not working. If there is a  possibility can you please remove the integration and re-integrate your form with Goole Spreadsheets?

    Otherwise, we need to escalate the issue to our developers and it will take some time to fix your integration.

    Awaiting your response.

    Regards.

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    Answered by rossall on May 11, 2017 at 10:34 AM

    Thank you Seth.  We have re-integrated and it appears to be working.  I will let you know if it stops again.

    Kind regards, Kirstie