- rossallAsked on May 10, 2017 at 10:49 AM
I have integrated a form with google sheets and it stopped updating the google sheet on Monday 8th May after 09:05:22. Is there an issue?
- JotForm SupportNik_CAnswered on May 10, 2017 at 01:03 PM
We're sorry you're experiencing this issue.
I initiated a manual push of your submissions to the spreadsheet. Could you please check if the submissions are there and if the issue persists.
If that's a no, please share your Spreadsheet with us so we can test further.
This thread is marked as private.
We'll wait for your response.
- rossallAnswered on May 11, 2017 at 03:10 AM
The dates appear to have come through with a few others but the no data with them. Here is the link to the google sheet.
Thank you. Kirstie
- JotForm SupportsethAnswered on May 11, 2017 at 03:27 AM
I checked your integration and pushed the data again to your sheet but it is not working. If there is a possibility can you please remove the integration and re-integrate your form with Goole Spreadsheets?
Otherwise, we need to escalate the issue to our developers and it will take some time to fix your integration.
Awaiting your response.
- rossallAnswered on May 11, 2017 at 10:34 AM
Thank you Seth. We have re-integrated and it appears to be working. I will let you know if it stops again.
Kind regards, Kirstie