rossallAsked on May 10, 2017 10:49 AM
I have integrated a form with google sheets and it stopped updating the google sheet on Monday 8th May after 09:05:22. Is there an issue?
Nik_CReplied on May 10, 2017 01:03 PM
We're sorry you're experiencing this issue.
I initiated a manual push of your submissions to the spreadsheet. Could you please check if the submissions are there and if the issue persists.
If that's a no, please share your Spreadsheet with us so we can test further.
This thread is marked as private.
We'll wait for your response.
rossallReplied on May 11, 2017 03:10 AM
The dates appear to have come through with a few others but the no data with them. Here is the link to the google sheet.
Thank you. Kirstie
sethReplied on May 11, 2017 03:27 AM
I checked your integration and pushed the data again to your sheet but it is not working. If there is a possibility can you please remove the integration and re-integrate your form with Goole Spreadsheets?
Otherwise, we need to escalate the issue to our developers and it will take some time to fix your integration.
Awaiting your response.
rossallReplied on May 11, 2017 10:34 AM
Thank you Seth. We have re-integrated and it appears to be working. I will let you know if it stops again.
Kind regards, Kirstie