Why intergration with Google sheets isn't working?

  • rossall
    Asked on May 10, 2017 10:49 AM

    I have integrated a form with google sheets and it stopped updating the google sheet on Monday 8th May after 09:05:22.  Is there an issue?

    Cheers, Kirstie

  • Nik_C
    Replied on May 10, 2017 01:03 PM

    We're sorry you're experiencing this issue.

    I initiated a manual push of your submissions to the spreadsheet. Could you please check if the submissions are there and if the issue persists. 

    If that's a no, please share your Spreadsheet with us so we can test further.

    This thread is marked as private.

    We'll wait for your response.

    Thank you!

  • rossall
    Replied on May 11, 2017 03:10 AM

    Dear Nik

    The dates appear to have come through with a few others but the no data with them.  Here is the link to the google sheet.


    Thank you.  Kirstie

  • seth
    Replied on May 11, 2017 03:27 AM

    Hello Kirstie,

    I checked your integration and pushed the data again to your sheet but it is not working. If there is a  possibility can you please remove the integration and re-integrate your form with Goole Spreadsheets?

    Otherwise, we need to escalate the issue to our developers and it will take some time to fix your integration.

    Awaiting your response.


  • rossall
    Replied on May 11, 2017 10:34 AM

    Thank you Seth.  We have re-integrated and it appears to be working.  I will let you know if it stops again.

    Kind regards, Kirstie