What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HIPPA Compliance and BAA

    Asked by Lisa Schkloven  on May 10, 2017 at 11:53 AM

    I am a clinical social worker in private practice.  I need to know the following:

    1. Do you sign a business agreement (BAA) with your customers?

    2. Is your site HIPPA compliant?

    3. Are the forms I use through your site encrypted (i.e. a client access the forms and fills them out.  Are the completed forms encrypted when sent back to me so that they are confidential?)?

  • Profile Image
    JotForm Support

    Answered by Kiran on May 10, 2017 at 02:09 PM

    JotForm complies with the technical safeguard section of HIPAA. However, we are not officially compliant with HIPAA and cannot offer a BAA. Please see the thread below for more information on using JotForm in HIPAA compliant way.

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    Are the forms I use through your site encrypted (i.e. a client access the forms and fills them out.  Are the completed forms encrypted when sent back to me so that they are confidential?)?

    You may enable the form encryption feature for your forms so that they can be decrypted only by providing the Private key generated while creating the encrypted form. Please go through the guide below that can help you with more information on encryption forms.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps!