What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to get the Autoresponder emails to work?

    Asked by aimeesale on May 10, 2017 at 12:54 PM

    I cannot figure out how to get the Autoresponder emails to work. I've tried deleting the form field and replacing it. I've also tried changing the email address to SMTP and back to JotForm. 

    Page URL:
    https://form.jotform.us/71233698446161

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    JotForm Support

    Answered by Kiran on May 10, 2017 at 02:43 PM

    Do you mean to say that the auto-responders are not being sent on your JotForm? I see that there are 3 auto-responders and one notification set on your form. However, they are set to send based on a condition. Please be noted that the emails with conditions will be sent only when the set conditions are true. If you want the notification/auto-responder to be sent for each submission, you'll need to remove/disable the conditions for sending emails. 

    Please review the conditions set on the form for sending emails and test if it works fine. Let us know if you are referring something different. We will be happy to assist.