Form not showing up

  • Earlyroots
    Asked on May 10, 2017 at 2:01 PM

    I created a form and sent it to 6 people via email link last night. Someone said they filled it out but I don't see it and I don't see anything in my forms either. 

  • Jan
    Replied on May 10, 2017 at 3:59 PM

    I checked your account and I didn't see any forms on it. It is also not in the history logs. Please provide the link that you shared to your users so that we can further check.

    We'll wait for your reply. Thank you.

  • Earlyroots
    Replied on May 10, 2017 at 10:43 PM
    Forms Here
    That's the link
    ...
  • Helen
    Replied on May 11, 2017 at 2:37 AM

    Hello,

    Thank you for contacting us.

    Sorry, but we could not see the link that you shared with us. Please post your answer on the Support Forum thread. Here is your Forum thread link: https://www.jotform.com/answers/1141259

    We will be waiting for your response and glad to solve your issue.

  • Earlyroots
    Replied on May 11, 2017 at 9:43 AM
    Hi, the clients that I sent it to had no problem and said they even filled
    it out. I can click on the link I sent and see it just fine. Now I have to
    get them to fill out all new forms?? I NEED their responses to launch a
    program for them this weekend and the answers are just lost somewhere?
    ...
  • Earlyroots
    Replied on May 11, 2017 at 9:43 AM
    https://form.jotform.ca/71287020470247
    That's the url and it works on my end
    ...
  • Helen
    Replied on May 11, 2017 at 10:09 AM

    Hello,

    Thank you for contacting us.

    Firstly, this form is not under your account, it is under one of the guest accounts. So, you could not see your form.

    I have checked your IP and this guest account's IP, I could see that both of accounts created at the same location. So, I have moved this form with all data to your account. Consequently, the form is under your account now. This form has 5 submissions, now, you can check your submissions.

    Here is a guide helps to you for viewing form submissions: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    If you have any questions or issue, please do not hesitate to contact us.