Not receivng submissions

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    Asked on May 10, 2017 at 02:08 PM



    We have been using Jotform for our warranty program to capture as much info as possible before interacting with our customers. We have been repeatedly told our form is not functioning properly as people are submitting the information but we are not receiving it on our end.

    At first we thought this was user error, but a customer has at this point sent us a screenshot of the submission, which is attached. Is there something wrong with the way we've implemented the form that is causing submissions to be lost?


    Thank you for your time.

  • Profile Image
    Answered on May 10, 2017 at 03:58 PM


    I have just submitted a test (please ignore my submission) to your form, and I was able to submit and I could see the submission in your submission list.

    If you're referring to notification emails, I noticed that you have a number of conditions that will overwrite the regular notification if they are matched, please see:


    If any of those conditions is matched, the notification email will go through to the emails specified in that condition. 

    You can check in your submission list to see if the submission is there, here's how to view submissions:



    Hope this helps, let us know if you need any further help.


    Thank you!