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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I conditionally send an email based on the value (if it's less than or greater than) of a currency?

    Asked by cobtravel on May 10, 2017 at 06:56 PM

    Is there a way to determine if one field is greater or less in currency and send an email on trigger of the answer?

  • Profile Image
    JotForm Support

    Answered by Jim_R on May 11, 2017 at 12:43 AM

    Yes this is doable but since you never mentioned which form you're working on, nor which fields are in question, I'll just show you a sample form showing how this can be done.

    https://www.jotform.com/71300282738957 

    The demo form above has 3 fields - An email field and 2 number fields.

    If you're going to test it, ensure you will fill out your actual email address so you can test if the condition to send an email works or not. Basically, here's how the condition was setup:

    In layman's terms:

    IF the 1st value IS GREATER THAN the 2nd value THEN SEND the Autoresponder template to the email provided.

    Complete guide: How-to-Send-Email-Based-on-User-s-Answer

    Give it a spin and let us know if you'd need more help.

  • Profile Image

    Answered by cobtravel on May 11, 2017 at 07:43 AM
    Hello,
    Greater than is not an option in my pull downs under “state”
    All The Best,
    Amy
    [cid:image001.png@01D20F49.320E1A60]
    Amy Toth, Center Support Specialist
    Ohio University’s College of Business
    Copeland Hall 401B
    1 Ohio University, Athens, OH 45701-2979
    T: 740.593.4650 • totha@ohio.edu • ohio.edu • business.ohio.edu
    Business Services is dedicated to providing excellent customer service. Please click the following link to complete a survey. Thanks!
    https://ohio.qualtrics.com/jfe/form/SV_8qubR2OS1oS2EKx
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 11, 2017 at 08:37 AM

    We would like to apologize, but in order for us to check the fields and help you, may we know the form you're working on, please?

    Also, please be noted that "Greater Than" and "Less Than" in action rules of conditions are only applicable to "Number" fields and "Form Calculation" widget.

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by cobtravel on May 11, 2017 at 09:43 AM
    TRAVEL, MEETING & EVENT REQUEST Form
    All The Best,
    Amy
    [cid:image001.png@01D20F49.320E1A60]
    Amy Toth, Center Support Specialist
    Ohio University’s College of Business
    Copeland Hall 401B
    1 Ohio University, Athens, OH 45701-2979
    T: 740.593.4650 • totha@ohio.edu • ohio.edu • business.ohio.edu
    Business Services is dedicated to providing excellent customer service. Please click the following link to complete a survey. Thanks!
    https://ohio.qualtrics.com/jfe/form/SV_8qubR2OS1oS2EKx
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on May 11, 2017 at 10:03 AM

    Thanks Amy, although you still haven't mentioned which field you're using for the condition, my guess is that it's the ACTUAL SPEND TOTAL field, is that correct? I came up with that assumption since that's the only field associated with the CHANGE EMAIL RECIPIENT Condition. The rest were for the DEPARTMENT/CHAIR SIGNATURE Dropdown field.

    Just like what my colleague said, the GREATER THAN and LESS THAN states are only available to Number Fields and the Form Calculation Widget. Your ACTUAL SPEND TOTAL field however is a Textbox Field (Short Text Entry).

    A workaround is to add a Number Field to your form and use that instead of a Textbox Field. In case you'd need more help, don't hesitate to let us know.