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    Submission data displaying only few columns in the integrated google spreadsheet

    Asked by Kadofoto on May 10, 2017 at 08:53 PM

    Today, I noticed that the submission data was missing again, so I re-integrated the form with google spreadsheet. This made only a couple of collumns visible, but the rest of the data in the collumns is missing. This happened a number of times before ast month.

    Could you help me with this?

    Thanks in advance!


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    JotForm Support

    Answered by Kiran on May 10, 2017 at 09:00 PM

    Generally, the submission data displays the date field when accessing the submissions from a different datacenter. Please check if you have enabled EU datacenter in the Data settings of your account. If so, please try accessing the forms using https://eu.jotform.com and then try integrating the Google spreadsheet. If you have not enabled EU datacenter, you may use https://www.jotform.com to login to your account. 

    Let us know if you need any further assistance. We will be happy to assist.