What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My order form's items suddenly disappeared!

    Asked by annieland on May 10, 2017 at 08:55 PM

    Hi there.  After days of working to get my form just how I want it, and successfully using it for the past few weeks, it suddenly broke.  At least on all my mobile devices (iOS).  I haven't touched a thing.  Just went to look at it today for the first time in a couple weeks and it's practically blank.  I have no time or desire to mess around with it for another week to get it working again.  Can someone take a look at it and see if there's an easy css injection for it?  Otherwise I'm ready to throw in the towel.

     

    Thanks!

    Annie

    https://form.jotform.com/annieland/annies-real-italian-ice-complex

    Page URL:
    https://form.jotform.com/annieland/annies-real-italian-ice-complex

  • Profile Image
    JotForm Support

    Answered by seth on May 11, 2017 at 01:54 AM

    Hello,

    I see that your products are not displayed properly on mobile devices. I checked the issues and found out that this code solves the issue:

    .form-product-container{

      display:inline !important;

    }

    Here is the result on my end:

    Can you please try this code and turn back to us with the results.

    Thank you very much.

     

     

  • Profile Image

    Answered by annieland on May 11, 2017 at 11:05 AM

    Thank you so much.  I figured it was something simple that would have taken me a week of wrecking my form to figure out.  I hope stuff doesn't keep randomly happening like this though.  I'll have to keep a closer eye on my form.

     

    Annie

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 11, 2017 at 12:12 PM

    On behalf of my colleague, you are welcome! Contact us any time you want to, we will be glad to assist you.