What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forwarding Forms That Have Been Submitted is not working?

    Asked by KarensForms on May 10, 2017 at 09:52 PM

    I am having trouble Forwarding forms that have been submitted.  When I FORWARD a form it says it was forwarded successfully to the person I sent it to but they haven't received it.

    Am I doing something wrong?  How can this error be fixed?  The convenience of forwarding some of the forms I received that have been completed and returned to me would be AWESOME I that feature of your service worked.

    PLEASE help!!

    Karen

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 11, 2017 at 02:32 AM

    I tested your email forwarding and I saw the problem. It says it is sent but the email is not showing in the Inbox. 

    Then I tested by changing the sender email:

    And that worked, I received the email. 

    So, I'm not sure if it is something related to that email solely, but could you try changing the email as well, and see if it works for you?

    We'll wait for your response.

    Thank you!