What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I cancel my subscription.

    Asked by redrockmotel on May 10, 2017 at 10:24 PM

    I no longer use jot form on my website I would like to cancel my subscription fee with you.

    Please let me know what I need to do.

    Thank you,



  • Profile Image
    JotForm Developer

    Answered by cem on May 11, 2017 at 01:24 AM

    Hey redrockmotel,

    You can downgrade your subscription from billing section of your account settings page.

    1- Access your account settings by simply clicking https://www.jotform.com/myaccount/

    2- Choose "Billing" section from tabs at the left

    3- From your current plan, you can switch to "Starter/Free" plan by clicking the downgrade button beneath the plan

    For a more detailed explanation, please look at the https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account.

    Thank you for writing us.