How do I cancel my subscription.

  • Profile Image
    redrockmotel
    Asked on May 10, 2017 at 10:24 PM

    I no longer use jot form on my website I would like to cancel my subscription fee with you.

    Please let me know what I need to do.

    Thank you,

    Pamela

     

  • Profile Image
    cem
    Answered on May 11, 2017 at 01:24 AM

    Hey redrockmotel,

    You can downgrade your subscription from billing section of your account settings page.

    1- Access your account settings by simply clicking https://www.jotform.com/myaccount/

    2- Choose "Billing" section from tabs at the left

    3- From your current plan, you can switch to "Starter/Free" plan by clicking the downgrade button beneath the plan

    For a more detailed explanation, please look at the https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account.

    Thank you for writing us.