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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there any way to get copies of emails sent to users?

    Asked by kimcaloca on May 11, 2017 at 03:37 AM



    I had a client fill out a form, so we had it send her a notification email, but she's saying she did not receive it.


    Is there any way to get copies of emails sent to users after they're sent? In particular, can I get the copy of this one client's emails to prove that we sent info? 



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    JotForm Support

    Answered by John_Benson on May 11, 2017 at 03:48 AM

    Yes, you can send an autoresponder email to the user that submitted to your form. You just need to add an autoresponder email to your form. To do that, please follow this guide: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    If you want to receive a copy of the user submission, please add a notification email to your form. Here's a guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps. Please ask us anytime if you have questions or need assistance. We'll be happy to help you.

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    Answered by kimcaloca on May 11, 2017 at 07:40 PM

    Thanks, John - I did add the autoresponder (and also a notification to myself). What I'm wanting is to see the record of Jotform having sent the autoresponder. Any way of getting that info?

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    JotForm Support

    Answered by Chriistian on May 11, 2017 at 09:39 PM

    You can check the status of the emails sent. If the emails sent to the recipient are being sent or not. You can view your Email History by navigating to My Account > History > then choose Emails from the dropdown.

    Here's the complete guide on How to View All Your Form Email History.

    Let us know if you need further assistance.