What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is in restore mode

    Asked by wet92312 on May 11, 2017 at 03:50 AM

    I have created and published a form, but when trying to access it I get the error:  

    Form not found
    This form is in restore mode, please try again later.

    This is the form I am trying to access:  https://form.jotform.me/71302169359457
    Page URL:
    https://form.jotform.me/71302169359457

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 11, 2017 at 03:59 AM

    Your account has been inactive, the system set your account to "Dormant" mode.

    I went ahead and re-activated your account, your forms should work properly now. If the issue still persist, please log out and log back in.

    Hope that helps. If you need anything else, please contact us again.