What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my JotForm account displaying only 500 submissions?

    Asked by francivaldonunes on May 11, 2017 at 05:18 AM

    Bom dia,

    Informo que o numero de cadastro apresentado de 500 inscrições não corresponde ao total. Pelos nossos registros, teriam sido inscritos 2.400 pessoas. Como devemos fazer para ter acesso aos outros formulário preenchidos?

    Aguardo respostas.

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    JotForm Support

    Answered by Charlie on May 11, 2017 at 05:35 AM

    Hi,

    Upon checking your account, I see that you are in "Free" plan. Please note that in Free plan you are only allowed to store a maximum of 500 submissions (Submission Storage limit). Once you reached your limit, old submissions will be queued for deletion so that new submissions can be received. To learn more about the submission storage, you can check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    If you wish to access the older submissions, you need to upgrade to a paid subscription plan.

    Let us know if you have concerns or questions regarding this.

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    Answered by francivaldonunes on May 15, 2017 at 05:43 PM
    Boa noite,Gostaria de saber se posso recuperar as submissões anteriores. Foram feitas 2.500 inscrições, aproximadas. Caso mude de plano posso ter acesso a estas inscrições? Qual seria o plano que teria que assinar para ter acesso a outros formulários?Grato,Francivaldo Nunes
    Em Quinta-feira, 11 de Maio de 2017 6:35, JotForm escreveu:

    New response received A new response has been received: Answered by Charlie Hi,Upon checking your account, I see that you are in "Free" plan. Please notethat in Free plan you are only allowed to store a maximum of 500 submissions(Submission Storage limit). Once you reached your limit, old submissions will bequeued for deletion so that new submissions can be received. To learn more aboutthe submission storage, you can check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits. If you wish to access the older submissions, you need to upgrade to apaid subscription plan.Let us know if you have concerns or questions regarding this. View this thread on browser » Unsubscribe Thread 1494495316

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    JotForm Support

    Answered by Kiran on May 15, 2017 at 08:16 PM

    It is possible to recover the submissions if you upgrade your account to a paid subscription plan. You may compare the subscription plans available from our pricing page. If you are receiving less than 100 submissions in a month, you may consider upgrading your account to Storage plan which will be displayed only if you login to your account. This plan allows storing unlimited submissions in your account but doesn't increase any of the other limits as in the other subscription plans. 

    Hope this information helps! 

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    Answered by francivaldonunes on May 18, 2017 at 11:44 AM
    Boa tarde,Fiz a renovação de assinatura para novo plano. Como devo proceder para recuperar os formulários enviados em meses anteriores?Grato,Francivaldo Nunes.
    Em Segunda-feira, 15 de Maio de 2017 21:16, JotForm escreveu:

    New response received A new response has been received: Answered by Kiran It is possible to recover the submissions if youupgrade your account to a paid subscription plan. You may compare thesubscription plans available from ourpricing page. If you are receiving less than 100 submissions in a month, youmay consider upgrading your account to Storage plan which will be displayed onlyif you login to your account. This plan allows storing unlimited submissions inyour account but doesn't increase any of the other limits as in the othersubscription plans. Hope this information helps!  View this thread on browser » Unsubscribe Thread 1494893798


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  • Profile Image
    JotForm Support

    Answered by Kiran on May 18, 2017 at 12:51 PM

    It looks like the submissions are already restored. I see that your account is now displaying 2458 submissions for your form. Please check and let us know if you need any further assistance.

    Thanks!