Subaccount - can't view submissions

  • Profile Image
    Asked on May 11, 2017 at 06:23 AM

    Hi there


    I've created a sub account,

    and given them permission to view / write four forms.


    BUT - they can't view the submissions, they are blank!


    Please help



  • Profile Image
    Answered on May 11, 2017 at 06:54 AM

    Hello Rich,

    As your account (RHemery) data is set to US, this most likely that your sub-account is set to EU. This conflict will prevent the viewing of the submissions between two accounts.

    So please check your sub-account's data settings and uncheck the Europe Datacenter checkbox:

    You can login to your sub account and visit this link to access the Datacenter settings:

    If you have questions, please let us know.