Subaccount - can't view submissions

  • RHemery
    Asked on May 11, 2017 at 6:23 AM

    Hi there

     

    I've created a sub account, pchristmas@bedfordsixthform.ac.uk

    and given them permission to view / write four forms.

     

    BUT - they can't view the submissions, they are blank!

     

    Please help

     

    rich

  • liyam
    Replied on May 11, 2017 at 6:54 AM

    Hello Rich,

    As your account (RHemery) data is set to US, this most likely that your sub-account pchristmas@bedfordsixthform.ac.uk is set to EU. This conflict will prevent the viewing of the submissions between two accounts.

    So please check your sub-account's data settings and uncheck the Europe Datacenter checkbox:

    Subaccount cant view submissions Image 1 Screenshot 20

    You can login to your sub account and visit this link to access the Datacenter settings: https://www.jotform.com/myaccount/data

    If you have questions, please let us know.