- ConfortautoAsked on May 11, 2017 at 06:37 AM
Han desaparecido los registros de los formularios mas antiguos que teníamos? ¿A que es debido esto?
- JotForm SupportRoseAnswered on May 11, 2017 at 06:58 AM
As your submission data is stored in EU datacenter, I'm forwarding this thread to our support team members from EU region. Since, we need to check your submission in order to investigate issue further.
In the meantime, could you please confirm the Form you are referring?
We will get back to you within 24 hours.
Thank you in advance for your understanding.
- ConfortautoAnswered on May 11, 2017 at 10:28 AM
Esto ha ocurrido con todos mis formularios, tanto con formularios de hace 2 meses como de hace 1 año, han desaparecido todos los registros
- JotForm SupportKevin_GAnswered on May 11, 2017 at 11:17 AM
Apologies for the inconveniences this may have caused to you.
I noticed your submissions counter was showing about 500 submissions, I have recalculated your conditions and the number shows 4,627 now. Could you please check and let us know if your see your submissions now?
We will wait for your response.