What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Registros de formularios desaparecidos

    Asked by Confortauto on May 11, 2017 at 06:37 AM

    Buenos días,

    Han desaparecido los registros de los formularios mas antiguos que teníamos? ¿A que es debido esto?

    Un saludo

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    JotForm Support

    Answered by Rose on May 11, 2017 at 06:58 AM

    As your submission data is stored in EU datacenter, I'm forwarding this thread to our support team members from EU region. Since, we need to check your submission in order to investigate issue further. 

    In the meantime, could you please confirm the Form you are referring?

    We will get back to you within 24 hours. 

    Thank you in advance for your understanding. 

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    Answered by Confortauto on May 11, 2017 at 10:28 AM

    Buenos días,

     

    Esto ha ocurrido con todos mis formularios, tanto con formularios de hace 2 meses como de hace 1 año, han desaparecido todos los registros

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    JotForm Support

    Answered by Kevin_G on May 11, 2017 at 11:17 AM

    Apologies for the inconveniences this may have caused to you. 

    I noticed your submissions counter was showing about 500 submissions, I have recalculated your conditions and the number shows 4,627 now. Could you please check and let us know if your see your submissions now? 

    We will wait for your response.