What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form says it is disabled

    Asked by neubaker on May 11, 2017 at 09:27 AM

    Hello! I'm working on my form and when I try to view it or go to it using the link, a message comes up saying: Form Not Found: This form is disabled. It is also saying this for my forms that were done and working previously.How can I fix it?

    Thanks for your help,

    Heather

    Page URL:
    https://form.jotform.us/71300135184141

  • Profile Image
    JotForm Support

    Answered by amy on May 11, 2017 at 10:15 AM

    Hi Heather,

    I checked your form and I found some guilty fields in your form. 

    These fields are aginst to our Terms of Use and because of this reason your account has been suspended by our auto-suspend system. Please note that Jotform users cannot collect this kind of sensitive data by using text field etc.

    You can only use our payment tools in order to get payments. If you don't want to get payment and if you need only payment authorization you can enable the "Authorization Only" feature.

    Please check our user guides:

    How to Enable Payment Authorization

    Mastering Payment Form Integrations with JotForm

    I deleted this fields from your form and activated your account again. 

    Thank you for your help to protect the privacy of our users.

    Kindest Regards.