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    Can jotform report the start & stop time for each survey completed? If not, any plans to add this? Thanks!

    Asked by Fitworks on July 16, 2012 at 04:01 PM
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    Answered by jeanettebmz on July 16, 2012 at 07:58 PM

    We don't have such feature, as of now

    And as far as I know, there are no current plans to add this feature. However , if we notice a growing number of users requesting this feature, the development team might give it higher priority

     

    Best regards

    Jeanette

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    JotForm Support

    Answered by NeilVicente on July 16, 2012 at 08:10 PM

    Like what my colleague mentioned, we do not have such a feature yet.

    However, I was able to concoct a workaround that can display the following information on the thank you page:

    * Time when the form was loaded (start time)

    * Time when the form was submitted (stop time)

    Check out this sample form then let me know if you're interested.

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    Answered by Fitworks on July 16, 2012 at 09:02 PM

    Neil, thanks for the quick response on this!
    YES I'd like to know
    how to do the workaround... *if* the load & submit times would appear
    either a data export (best), or, would at least appear as we look at
    each response 1 by 1.
    I attached a screenshot of the thank-you page
    from the sample form you did. The time shows hours & minutes. Could we
    set it to show hrs. minutes & seconds?
    THANKS -
    Jack
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    JotForm Support

    Answered by NeilVicente on July 16, 2012 at 09:28 PM

    This is how it looks on the back-end:

     

    This is how the exported submissions look:

    Start Time (on my sample form) is actually a DateTime field that is hidden by injecting custom CSS to the form. Therefore, it cannot record "seconds" and will always display 00 in the submissions page and in the exported Excel file.

    Please inform me if you still want to give it a go.

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    Answered by Fitworks on July 16, 2012 at 10:18 PM

    Hi Neil -
    This is only worthwhile for us if we can review a batch
    of responses, and get a record of the start and stop times for all
    responses in that batch.
    From your reply, it looks like we would *not*
    get a record of the start & stop times. If that's correct, you do not
    need to go further.
    However, if we can get a record of at least HH:MM,
    then yes, I'd like to know how to set that up!
    THANKS again -
    Jack
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    JotForm Support

    Answered by NeilVicente on July 17, 2012 at 05:29 PM

    Jack,

    The 'back-end' I'm referring to in my latest response is the form's submissions page which can be found when you log in to your JotForm account. So yes, the start and stop times are recorded and saved onto your form's database.

    However, like what I mentioned, the start time cannot record seconds, only hours and minutes. Also, stop time is referred to as "Submission Date", which is what it really is in the first place.

    To go about this workaround:

    1.  Add a DateTime field to your form

    Make sure that Allow Time and Default Time options are enabled.

    2.  Right-click on this field, then click Show Properties

    3.  In the Properties window, look at the field details then get the common number in the field's IDs.

    4.  Copy that number then use it on the CSS guide below:

    #id_number {
    display:none !important;
    }

    For example:

    #id_1 {
    display:none !important;
    }

    5.  Inject the finalized codes to your form

    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

     

    If you'd like to receive the submission time (stop time) with your email notifications, you will just need to add the tag {DATE:g:i} to the email template.

     


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    Answered by Fitworks on July 17, 2012 at 07:15 PM

    Thank you Neil. I'll try it.
    Jack
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    Answered by Fitworks on September 12, 2012 at 01:38 PM

    Hello Neil... can you help with the workaround you gave a few months ago, for recording start & stop time for respondants?

    We (finally) need to use it now, but I'm having this problem:

    1. I add the DateTime field.  I inject custom CSS with the correct number.  The field vanishes from my edit screen. OK.

    2. I Preview the form.  The DateTime is no longer hidden.  I refresh, and it goes away.  Still OK so far.

    3. Then.. I use the form URL to test a submission. When I open as a respondant, the DateTime is not hidden.   I'm testing on OS X 10.6 with current versions of Chrome and Safari. 

    Refresh did not help. I reset Safari...DateTime is still visible.

    Any suggestions?

    By the way... on your example above, Field Details, Name= {StartTime}

    But on my form, when I add DateTime, the Field Details Name={clicktoNUMBER}, for example, {clickto54}

    THANKS -

    Jack

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    JotForm Support

    Answered by NeilVicente on September 12, 2012 at 02:59 PM

    Jack,

    If the form your working on is DRAFT ThriveCareerReport.2012-09a, then the CSS code should be

    #id_54 {
display:none !important;
}

    NOT

    #id_53 {
display:none !important;
}

    By the way... on your example above, Field Details, Name= {StartTime}

    But on my form, when I add DateTime, the Field Details Name={clicktoNUMBER}, for example, {clickto54}

    That's because I changed my DateTime field's label to "Start Time", while yours is still named "Click to edit".

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    Answered by Fitworks on September 12, 2012 at 03:53 PM

    Neil,

    Hm.. I made the change on "DRAFT ThriveCareerReport.2012-09a" but the problem remained.

    So I started fresh on another form "Thrive Personal Traits v2012-08-07"... and also had the same problem:  The DateTime appears when open the form as a respondant.

    Would you please check the form "Thrive Personal Traits v2012-08-07" and see if DateTime is visible at the bottom of the form?  The link is  http://www.jotform.us/form/22192943889165

    If it is visible, would you pls check my CSS injection?

    Thanks again.

    Jack

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    JotForm Support

    Answered by NeilVicente on September 12, 2012 at 04:07 PM

    Jack,

    Are you currently logged in to JotForm via http://www.jotform.us? If yes, that explains why the changes aren't saved. Try logging in to http://www.jotform.com, apply the changes then let me know if you're still having issues.

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    Answered by Fitworks on September 12, 2012 at 05:01 PM

    Hi Neil.  I've applied the changes and I'm testing.  Suddenly  everything is veerrrry slooww.

    When I clicked "send" as a form respondant, the button said "please wait"... for a minute and a half.  Tried it on different broswers, same thing.

    Then when i went back to jotform to get submissions... I got delays "wow this must be a huge form!"  "almost there..." etc.

    Have you had server issues or load in the last little while?

    From here, it feels like my one little change slowed everything down   ; )

     

    thank you again

    Jack

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    Answered by Fitworks on September 12, 2012 at 05:29 PM

    Neil - now I'm confused about jotform.us vs jotform.com.  I'd appreciate any info on this:

    1.  I log in to jotform.com to work with my forms.

    But the URL for respondants is http://form.jotform.us/form/

    Will that cause problems?

    2.  Yesterday I saw a jotform support post that recommended replacing http://form.jotform.us/form/nnnnn

    with http://www.jotform.us/form/nnnnn

    Do you recommend that?

    thank you.

    Jack

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    JotForm Support

    Answered by NeilVicente on September 12, 2012 at 06:39 PM

    Jack,

    Apparently, we had some server lag problems.

    Can you please try it now?

    1.  I log in to jotform.com to work with my forms.

    But the URL for respondants is http://form.jotform.us/form/

    Will that cause problems?

    No it won't. JotForm.com is where you edit your forms. JotForm.us is where these forms are served from.

    2.  Yesterday I saw a jotform support post that recommended replacing http://form.jotform.us/form/nnnnn

    with http://www.jotform.us/form/nnnnn

    That is a temporary fix for problems with forms that are not updating as usual. If you're having such issues, feel free to use that solution.

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    Answered by Fitworks on September 12, 2012 at 06:52 PM

    Neil - OK! 

    All is responding more quickly now... and the Start Time process works great. THANKS

    I **really** appreciate your quick responses & info today!

    Jack