What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Plan Downgrade

    Asked by rmpage on May 11, 2017 at 10:47 AM

    We downgraded from Bronze to Free today, but needed the $5/month storage. After we made the change, it is still not reflecting in the account. It still says we are on the bronze plan.

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    JotForm Support

    Answered by BDAVID on May 11, 2017 at 11:58 AM

    Your paid plan has been already switched to Storage plan, however, it appears that the charge did not go through, so the next attempt to charge your card will be done on 05-14-2017. Please go to this link to make sure your payment information is correct: https://sites.fastspring.com/interlogy/order/s/INT160704-2485-66445S 

    Let us know if you need more help.