What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Service Suspended

    Asked by uwgweb on May 11, 2017 at 10:50 AM

    I requested and recieved a credit yesterday for invoice # 20171301006. However, my service has now been suspended. I need the service reinstated immediately since we have paid for our May subscription on invoice # 20171280844. Please reinstate our subscription immediately.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 11, 2017 at 12:10 PM

    You requested a downgrade and refund on the following thread yesterday: https://www.jotform.com/answers/1141028 

    It was done as requested, that is the reason why your account is on free status. Your account is suspended, because you have reached the upload space limit. You can simply delete submissions that contain uploaded files to free up space, or upgrade to a paid plan if you want to: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    If you want to upgrade through check, or purchase order, please note that your account will be upgraded until the payment is received, and that can take up to a month, so my recommendation is to upgrade through a credit card if you want it to be immediately.