What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Total Submission Storage

    Asked by psbrescue on May 11, 2017 at 03:45 PM

    We have a Free account with you, and have hit our total submission storage limit. I just am not sure how to proceed. Is there any way to continue with the Free account by deleting old submissions or do we have to upgrade?

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    JotForm Support

    Answered by John_Benson on May 11, 2017 at 04:18 PM


    You don't have to upgrade your account to continue using JotForm as a Free User. You can delete old submissions manually, please follow this guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    You can also just let it delete itself. Here's an explanation, the 500 total submissions storage means that Free users are limited to a total of 500 submissions in their account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed.

    Keep in mind that deleted submission is not recoverable. You can download them before deleting it. Here's the guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Please contact us again if you have questions.