404 Not Found error when attempting to open uploaded files

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    Asked on May 11, 2017 at 04:36 PM

    Our users are unable to access the links that they normally do. They get a broken webpage when trying to open the links. This happens with all uploaded files, even ones that previously worked.

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    Answered on May 11, 2017 at 05:45 PM

    I am able to confirm the 404 Not Found error that you receive when you attempt to open the link you provided.

    I am escalating this so that our developers can look into it. We will be notified of any progress via this thread.

    Apologies for any inconvenience.

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    Answered on December 28, 2017 at 09:25 AM


    Sorry for the inconvenience but I am able to download that attachment from view submission page. The URL that you've copied is with q. Original file has Q in it as it is shown in the submission page. 

    Hope that helps,