- elapopphotographyAsked on May 11, 2017 at 05:32 PM
My clients choose pay with check but they are still directed to the paypal page and their form goes to incomplete payments. I did a few tests and it worked fine for me. Any idea on what is happening?
- JotForm SupportBDAVIDAnswered on May 11, 2017 at 07:15 PM
The submissions lands on the "Incomplete Payments" dashboard whenever the user does not complete they payment at the PayPal page.
You may enable PayPal IPN (Instant Payment Notification), which is a POST message sent by Paypal whenever a transaction is completed on their side.: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account
Also, if you complete the submission through the "Incomplete Payments" dashboard, please note that it will not process any payment as there was no payment information to begin with: https://www.jotform.com/help/135-How-to-view-incomplete-payments
Let us know if you need anything else, we will be glad to assist you.