What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incomplete Payment

    Asked by elapopphotography on May 11, 2017 at 05:32 PM

    My clients choose pay with check but they are still directed to the paypal page and their form goes to incomplete payments. I did a few tests and it worked fine for me. Any idea on what is happening?

    Page URL:
    http://www.elapopphotography.com/siganature-family-session-contract-an<br/>d-model-release

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    JotForm Support

    Answered by BDAVID on May 11, 2017 at 07:15 PM

    The submissions lands on the "Incomplete Payments" dashboard whenever the user does not complete they payment at the PayPal page.

    You may enable PayPal IPN (Instant Payment Notification), which is a POST message sent by Paypal whenever a transaction is completed on their side.: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Also, if you complete the submission through the "Incomplete Payments" dashboard, please note that it will not process any payment as there was no payment information to begin with: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Let us know if you need anything else, we will be glad to assist you.