What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My payment form with Authorize.net is not working

    Asked by snit99 on May 11, 2017 at 08:39 PM

    I am having the same issue as this thread - https://www.jotform.com/answers/777897-Authorize-net-Not-working-error-shown-upon-submission

    I'm getting an error.  Can you help?

    Page URL:
    https://form.jotformpro.com/70187549497977

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    JotForm Support

    Answered by BDAVID on May 11, 2017 at 10:30 PM

    Your form is in sandbox mode, so, if you are trying to do a real payment, please disable the Sandbox:

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by snit99 on May 12, 2017 at 02:16 PM

    I took it out of Sandbox mode.  Can you check to see why it is not working?  

    THANK YOU!!!!

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    Answered by snit99 on May 12, 2017 at 02:21 PM

    I forgot to mention that the form submits, but there is no record in the "View Submissions" data or in the integration.  And the payment does not go through.  The Thank You page does not appear either.

    When in Sandbox mode, the form submits - Shows in up in "View Submissions" and integrates to google drive.

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    JotForm Support

    Answered by BDAVID on May 12, 2017 at 02:50 PM

    Are you getting the "PCI error during transaction"? If that is the case, this error occurs due to incorrect setup at the processor.

    Please make sure that you are using the correct API and Transaction keys for the live mode. Let us know if you need more help.