What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF embedder: Wizard window is not loading.

    Asked by arebelmindedsociety on May 11, 2017 at 10:21 PM

    Hello,

    I'm trying to use the PDF Embedder widget, however the setting will not load. I tried multiple times and all i got was times 3 green loading dots. Can you help me with this issue.

     

    Thank you

    Screenshot
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    JotForm Support

    Answered by ashwin_d on May 11, 2017 at 11:58 PM

    Hello,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am able to replicate the issue you are having. I am not sure what is causing this issue but "PDF Embedder" widget wizard does not load in your form. I tested the "PDF Embedder" widget in one of my own form and the widget wizard loads just fine.

    I am reporting this issue to our backend team. We will get back to you as soon as we have any update form them. For now, I would suggest you to please delete the "PDF Embedder" widget and add it again.

    Thank you!

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    JotForm Support

    Answered by widgets on May 13, 2017 at 04:24 PM

    Hi, we apologize for any inconvenience. The problem has been fixed. Btw for your information, we made an update to it last month that you will have to upload the PDF file from now on instead of using a direct url. Old integration still supported so you don't have to reintegrate your widget. Please test it out and let us know if how it turns out for you.

    Regards,
    Widget Team

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    Answered by arebelmindedsociety on May 15, 2017 at 11:03 AM

    Hello,

    Thank you for your help. I was able to upload to upload the PDF, however a new problem has occurred. when previewing the form. the PDF Embedder will not preview the file i upload. Can you help me sort this out.

     

    Thank you

     

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    JotForm Support

    Answered by widgets on May 15, 2017 at 11:08 AM

    Hi, I'm sorry about that. I've checked your form and I found out a problem on our side. We will fix it.  For the time being, please try to rename your file and avoid using the ampersand symbol or the &. Just rename it and try it again if you will be able to preview the uploaded PDF file. Let me know how that turns out.

    Regards,
    Widget Team