Account Autosuspended: Can you please remove guilty fields and reactivate?

  • Profile Image
    Tmack
    Asked on May 11, 2017 at 11:30 PM

    Hi,

     

    I am having the same problem as I tried to add a password. Can you please remove this field for me and reactivate.

     

    Cheers

  • Profile Image
    Chriistian
    Answered on May 11, 2017 at 11:36 PM

    May we know which JotForm Account you are referring to? I checked your email address (timothy.mackinnon@parmalat.com) and it seems that there is no JotForm Account associated with it except for a guest account with no forms. 

    We'll wait for your response.
    Regards.

  • Profile Image
    TMack 
    Answered on May 12, 2017 at 12:08 AM

    Hi Chriistian,

     

    Apologies I have replied with the correct email.

     

    Regards

     

  • Profile Image
    Chriistian
    Answered on May 12, 2017 at 02:22 AM

    As per checking the latest status of your form (http://www.jotform.co/form/70737484645870) it seems that the Password Field has already been removed. With that in mind, I have now re-activated your account. Please note that adding a Password Field on forms is against our Terms of Use

    I would also like to remind you to please refrain from doing this because if you do this again, there will difficulties to re-activate your account again in the future.

    Regards.