What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Autosuspended: Can you please remove guilty fields and reactivate?

    Asked by Tmack on May 11, 2017 at 11:30 PM



    I am having the same problem as I tried to add a password. Can you please remove this field for me and reactivate.



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    JotForm Support

    Answered by Chriistian on May 11, 2017 at 11:36 PM

    May we know which JotForm Account you are referring to? I checked your email address (timothy.mackinnon@parmalat.com) and it seems that there is no JotForm Account associated with it except for a guest account with no forms. 

    We'll wait for your response.

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    Answered by TMack  on May 12, 2017 at 12:08 AM

    Hi Chriistian,


    Apologies I have replied with the correct email.




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    JotForm Support

    Answered by Chriistian on May 12, 2017 at 02:22 AM

    As per checking the latest status of your form (http://www.jotform.co/form/70737484645870) it seems that the Password Field has already been removed. With that in mind, I have now re-activated your account. Please note that adding a Password Field on forms is against our Terms of Use

    I would also like to remind you to please refrain from doing this because if you do this again, there will difficulties to re-activate your account again in the future.