Why text entry on iPad is slow?

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    doylescapes
    Asked on May 12, 2017 at 01:49 AM

    We are having a problem with slow text input on iPads. 

     

    It starts off fine but eventually you have to wait for the remainder of the text to catch up on what you have typed.

     

    It appears to be ok on newier iPads.

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    Nik_C
    Answered on May 12, 2017 at 03:20 AM

    Could you please provide more information about this issue? Like, on which iPad are you testing your forms and which forms are affected? Also, if the form is embedded please share the website URL.

    We'll wait for your response so we can check further.

    Thank you!

  • Profile Image
    doylescapes
    Answered on May 12, 2017 at 03:40 AM

    Hi Nik_C,

     

    Colm asked me to respond on his behalf, we have been testing on iPad Mini 3's and iPad 2's

     

    We are just loading the form directly, not embedded.

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    Chriistian
    Answered on May 12, 2017 at 04:04 AM

    May we know in which browser you are experiencing the issue and on which version of the device? I have tested one of your forms (http://www.jotformeu.com/form/71311104942343) on an Ipad Mini 3 device emulator on Safari browser but it seems there is no issue inputting values on the form fields.

     

    As per further checking, I noticed that the form (http://www.jotformeu.com/form/21013456199351) has errors in the console:

    Perhaps the issue of slow loading is because of the unsecured image. Could you please try other images on your form and see if this helps to solve the issue?

     

     Regards.