What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit Page is not displaying and did not redirect to the Thank You page.

    Asked by laurelburchstudios on May 12, 2017 at 02:13 AM

    i have created a form and it works without any problem.now the problem is when i integrate the form with inshightly CRM the submit page is not displaying...when i click submit it stuck with empty page....didnot redirect to the thank you page....And i cant get the email notification too when user fill the form...  

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    JotForm Support

    Answered by Chriistian on May 12, 2017 at 03:41 AM

    I cloned your form (https://www.jotform.com/70821331982455) and integrate it with Insightly CRM on my end. I was able to be redirected to the Thank You page upon submitting the cloned form.

    Could you please check if you have integrated your form properly with Insightly CRM? Here's the guide on How to Integrate your form with Insightly CRM

    I also noticed that there is no FullName Field on your form, please add this and match it to the fields on Insightly so that it will work.


    Hope this helps.

    If the issue still persists, please let us know.

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    Answered by Riyaz on May 12, 2017 at 06:14 AM

    what are all the changes you made to get the right one????   waiting for ur reply

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    JotForm Support

    Answered by amy on May 12, 2017 at 07:08 AM


    You can find all steps which were applied by my colleague from our user guide:

    How to Integrate your form with Insightly CRM

    Would you please try to re-integrate your Insightly CRM application by following the user guide which I have shared with you above and please also consider what my colleague mentioned above.

    If you encounter any issue, please give us further details in which step did you hang out.

    Thank you.