What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form refreshes automatically and the input data of foem fields are cleared.

    Asked by HapticChiro on May 12, 2017 at 07:47 AM

    If you are part way filling out a form and come back to it, the page automatically refreshes without you asking it to and it clears all the filled out fields. 

     

    Hope do I stop this from happening. 

     

    I've now lost 3 lots of client data. 

     

    Elizabeth 

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    JotForm Support

    Answered by ashwin_d on May 12, 2017 at 08:56 AM

    Hello Elizabeth,

    I am not sure if I have understood the issue correctly. Do you mean to say that when you input in few form fields, go to different browser tab and when you come back the input data is not retained. 

    This is strange. Form should not reload until you refresh the page. Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.

    I would also suggest you to take a look at our "Auto Fill" feature and see if that fits into your requirement. Please be noted that auto fill feature saves the input data in browser cookie. If the user closes the form, the input data will still be visible when form is opened again. The following guide should help you:  http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    We will wait for your response.

    Thank you!