What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Integration Error

    Asked by DanBlum on May 12, 2017 at 08:14 AM

    I'm trying to use the PayPal widget.  I'm getting the following error when I do the submit:

    The paypal sandbox account that I am using (email: d-nblum-facilitator@nc.rr.com) gives me the above message.  I wonder if I need to supply the signature or password some place in the jotform paypal widget.  Here's the info from the paypal account:

    I don't recognize any field in the paypal widget where I would supply this....yet I would anticipate a password or signature...or something would be required.


    Help please.  Maybe there's a different issue?


    Here's my form:  https://form.jotform.com/71256969984982

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    JotForm Support

    Answered by Rose on May 12, 2017 at 09:19 AM

    We are sorry for the problem you have experienced. 

    I checked your integration setting on your form and your form setup seems to be fine. I've tried to submit your form and I was directed to PayPal site.

    The error message looks that there could be an issue on PayPal side. Could you please also check your credentials entered to integration? You may also consider to contact PayPal support to double check if your Merchant account is fine.

    If you have more questions, please feel free to contact us.