What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not receiving emails

    Asked by usforientation on May 12, 2017 at 08:21 AM

    WE are not receiving notifications when this form is submitted.

    Address is myorientation@usf.edu

    Today I added rgravanti@usf.edu

    Page URL:
    https://form.jotform.us/usforientation/fy-early-arrival-housing-form-2<br/>016

  • Profile Image
    JotForm Developer

    Answered by cem on May 12, 2017 at 09:12 AM

    Hey usforientation,

    The email address "myorientation@usf.edu" was in our bounce list which means notifications would not received as you pointed out. I have removed that email from our bounce list so you will be able to receive notifications again.

    In order to prevent further recurrences of bounce issue please take following actions:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Thank you for writing us.

    Have a nice day.