What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Info Cancellazione Attuali Moduli

    Asked by stileconsapevole on May 12, 2017 at 08:30 AM


    abbiamo nei mesi scorsi usufruito dei Vs servizi su sito www.nestroma.it

    Oggi abbiamo deciso di togliere i moduli e, per il momento, di non utilizzarli

    Abbiamo infatti tolto dalla pagina i link che avevamo precedentemente messo(come da Vs istruzioni)

    Vi chiediamo

    E' sufficiente questo per non pagare più la quota mensile?

    Bisogna fare una procedura particolare di cancellazione?

    Noi non vorremmo disabilitare il ns account, perchè il vs sito e i vs servizi sono veramente ottimi!

    La cosa che chiediamo è di non dover più pagare mensilmente la quota perchè, come detto, non ci servono più i moduli precedentemente creati e li abbiamo tolti dalla pagina

    In attesa di una Vostra cortese risposta, porgiamo

    Cordiali Saluti

    Stile Consapevole


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    JotForm Support

    Answered by Rose on May 12, 2017 at 09:23 AM

    Thank you for contacting us.

    As I understood from your post, you would like to keep your account active but would like to cancel your subscription and not be charged again at the next billing date which is June 8, 2017. 

    Please confirm and I can proceed the subscription cancellation. 

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    Answered by stileconsapevole on May 12, 2017 at 10:43 AM
    Good evening Rose
    Yes, right
    I would like to continue having a profile with you, but I do not want to (for now) take advantage of the $ 19 subscription and I would like to be deleted from this subscription
    I currently pay the BRONZE subscription
    Look forward to news
    Best regard
  • Profile Image
    JotForm Support

    Answered by Rose on May 12, 2017 at 10:51 AM

    Thank you for your confirmation. 

    I cancelled your subscription as per your request. In addition, I made a refund in the amount of specified here below.

    Your account is in Free plan now. You can check your current usage plan from your billing page. 

    Thank you for using JotForm. If you need any further assistance by our side, please let us know. We would be pleased to help you for any issue you may have.


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    Answered by stileconsapevole on May 12, 2017 at 12:43 PM
    Dear Rose
    Thank you very much for your professionalism and fairness.
    We will continue to use our services and we will surely stay in touch in the future
    We will make a nice advertisement :-)
    Regards and see you soon
    Stile Consapevole