What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I cancel my account?

    Asked by Gretchen Drew on July 17, 2012 at 01:59 AM


    As it turns out, I just don't use your service. I would like to cancel my account, but have been unable to log in. When I ask for a password reset, the system tells me it doesn't have my email on file, or it doesn't allow me to submit another option. I believe the email address is gretchen@gretchendrewphotography.com, as I have recieved payment receipts from your organization at that address.

    Please help me cancel my account.


    Thank you,


  • Profile Image
    JotForm Support

    Answered by idarktech on July 17, 2012 at 06:06 AM

    Hi Gretchen,

    The e-mail address that's associated with your account is grytchyn@gmail.com 

    You may now proceed on reseting your password using this email.

    After you logged in to your account, please go to your account settings page. You should be able to downgrade your account there by clicking on switch subscription button and then downgrade to free.

    Downgrading your account would stop your subscription immediately and so, you will not be charged again.

    Please let us know if you run into any problem so we can assist you further with this. Thanks!