How do I open an encrypted submission?

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    Asked on May 12, 2017 at 11:53 AM

    I have tried unsuccessfully to open my encrypted submissions. Can you please help with this matter? 





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    Answered on May 12, 2017 at 12:46 PM

    When you visit the submission page for your form, you should be prompted to upload your key:

    If you are not, try clearing your browsers cache/cookies or browsing in private/incognito mode.  This should allow for uploading the key once again.  After uploading the key, the encryption on the data should be removed.