- OneFormulaFitnessAsked on May 12, 2017 at 11:53 AM
I have tried unsuccessfully to open my encrypted submissions. Can you please help with this matter?
- JotForm SupportdavidAnswered on May 12, 2017 at 12:46 PM
When you visit the submission page for your form, you should be prompted to upload your key:
If you are not, try clearing your browsers cache/cookies or browsing in private/incognito mode. This should allow for uploading the key once again. After uploading the key, the encryption on the data should be removed.