What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I open an encrypted submission?

    Asked by OneFormulaFitness on May 12, 2017 at 11:53 AM

    I have tried unsuccessfully to open my encrypted submissions. Can you please help with this matter? 

     

    Thanks!

     

    OneFormula

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    JotForm Support

    Answered by david on May 12, 2017 at 12:46 PM

    When you visit the submission page for your form, you should be prompted to upload your key:

    https://www.jotform.com/help/269-How-to-view-Submissions

    If you are not, try clearing your browsers cache/cookies or browsing in private/incognito mode.  This should allow for uploading the key once again.  After uploading the key, the encryption on the data should be removed.