What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Salesforce leads are not updating from form submissions

    Asked by pf22222 on May 12, 2017 at 02:07 PM

    I am having the same issue, When i select "Lead" there should be fields that correspond with my fields on SalesForce. Those fields are not showing. I am also showing a disconnect of integration as of 1:30am(PST) new leads have not come in.

    Any information if this is a Jotform issue or a Saleforce issue?

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    JotForm Support

    Answered by Kiran on May 12, 2017 at 02:33 PM

    I have checked the Salesforce integration at my end and it seems to be working fine at my end. Could you try removing the Salesforce integration on the form and reintegrate it to see if that works? 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by pf22222 on May 12, 2017 at 02:34 PM

    Thank you for your attention. On further inspection my issue seems to be linked to a 500 error when Jotform communicates with Salesforce. It might be a credentials issue (expired password). I am working on getting new credentials. I will update once things have been tested.

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    JotForm Support

    Answered by Kiran on May 12, 2017 at 03:09 PM

    Sure. Thank you for letting us know. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!