What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My custom sender email is not working

    Asked by 1njretoucher on May 12, 2017 at 03:23 PM

    Hi I'm having problems with my form, in the settings under email I set up the form so that the sender email should be "production@bigcolor.com" but when I test the form it comes from "noreply@jotform.com" and I'm not sure how why it's not changing.



    Here is the link to the webpage where the form is located:

  • Profile Image
    JotForm Support

    Answered by Mike on May 12, 2017 at 04:27 PM

    It appears that the Email Notification is currently configured to use our default sender, and the Autoresponder is configured to use your custom sender.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by lsonlinedesk on June 12, 2017 at 10:55 AM


    I don't know if it is the same problem, but I have configured the custom sender but when I try it with the Test email button I receive the notification coming from noreply@jotform.com

    the form is: https://eu.jotform.com/build/71304100022330



  • Profile Image
    JotForm Support

    Answered by Welvin on June 12, 2017 at 12:18 PM

    The Test Email button is programmed to send a test email using the default sender email. This is to avoid a possible abuse of the said feature. If you want to test the custom sender email, you have to preview the form and submit it. 

  • Profile Image

    Answered by lsonlinedesk on June 13, 2017 at 09:21 AM

    oops... thank you!

    anyway, I tried submitting the form using different custom senders and I don't receive the notification email.

    Do you have any log so we could see if there is an error sending the email?


  • Profile Image
    JotForm Support

    Answered by candy on June 13, 2017 at 10:32 AM

    Dear @lsonlinedesk,

    I have split the thread as a different thread in order to assist better. You can find your answer at the following thread link: https://www.jotform.com/answers/1171871 

    Thank you!