My custom sender email is not working

  • Profile Image
    1njretoucher
    Asked on May 12, 2017 at 03:23 PM

    Hi I'm having problems with my form, in the settings under email I set up the form so that the sender email should be "production@bigcolor.com" but when I test the form it comes from "noreply@jotform.com" and I'm not sure how why it's not changing.

    Thanks,

    Alison 

    Here is the link to the webpage where the form is located: 

    http://50.116.64.47/~bigcolor/upload-files.html

  • Profile Image
    Mike
    Answered on May 12, 2017 at 04:27 PM

    It appears that the Email Notification is currently configured to use our default sender, and the Autoresponder is configured to use your custom sender.

    If you need any further assistance on this, please let us know.

  • Profile Image
    lsonlinedesk
    Answered on June 12, 2017 at 10:55 AM

    Hi,

    I don't know if it is the same problem, but I have configured the custom sender but when I try it with the Test email button I receive the notification coming from noreply@jotform.com

    the form is: https://eu.jotform.com/build/71304100022330

     

    thnks

  • Profile Image
    Welvin
    Answered on June 12, 2017 at 12:18 PM

    The Test Email button is programmed to send a test email using the default sender email. This is to avoid a possible abuse of the said feature. If you want to test the custom sender email, you have to preview the form and submit it. 

  • Profile Image
    lsonlinedesk
    Answered on June 13, 2017 at 09:21 AM

    oops... thank you!

    anyway, I tried submitting the form using different custom senders and I don't receive the notification email.

    Do you have any log so we could see if there is an error sending the email?

    thanks

  • Profile Image
    candy
    Answered on June 13, 2017 at 10:32 AM

    Dear @lsonlinedesk,

    I have split the thread as a different thread in order to assist better. You can find your answer at the following thread link: https://www.jotform.com/answers/1171871 

    Thank you!