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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Responder Emails Not Working As of 5-11-2017

    Asked by safeinsight on May 12, 2017 at 04:52 PM

    We utilize several forms that use the Autoresponder feature to send students a copy of their quizzes and other forms.  As of 5-11-2017 we started receiving complaints that they were not receiving them.  We have tested multiple forms and NONE of them are sending the autoresponders.  

    We are still getting the direct emails on our end, it is the autoresponder feature that has ceased functioning appropriately.  We have over 40 forms and it appears to be affecting them all.

     

    The one listed is just ONE example.

    Page URL:
    https://form.jotform.us/71226848098163

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    JotForm Support

    Answered by jonathan on May 12, 2017 at 06:19 PM

    I could not reproduce the issue at this time. I test submitted your form and I got the Autoresponder Email just fine.

     

    Here is the screenshot of the email I got.

    Can you tell us which email address that did not get the email? Perhaps the email was just blocking JotForm emails or the emails were being filtered as spam or junk mails. 

    Let us know if issue still persist.