What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to find my username and password?

    Asked by Neil Osmond  on May 12, 2017 at 09:09 PM

    I have forgotten user name and password for my Business forms, I have tried a reset with my email address neil@trademarksaustralia.com.au,.....nothing happens or reset instruction is not being sent, no error message appearing.

    Please help.

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    JotForm Support

    Answered by Nik_C on May 13, 2017 at 05:16 AM

    I found only guest accounts under those emails, do you have any form ID or an URL where the form is embedded so we can try to find your account by using that information?

    We'll wait for your response.

    Thank you!