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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I change the file size limit and how do I allow users to remove their image?

    Asked by Benbow49 on May 13, 2017 at 06:03 AM

    Hi,

    I have an Upload File box on my form but it doesn't allow images bigger than 1mb. Seeing as how most phone cameras are high spec these days, all images taken are going to be significantly more than this.

    Is there a way to,

    1. Increase max limit?

    OR 2. Select a lower definition version (High/Medium/Low Def options)

    Also, If an image is uploaded, and the respondent changes their mind, how do you remove the image from the form?

    Normally there is an X in the corner to remove but I can't see it here.

     

    Any comment would be greatly appreciated.

    Thanks,

    Ricky

  • Profile Image
    JotForm Support

    Answered by Welvin on May 13, 2017 at 09:52 AM

    This guide should help you change the file size limit in the upload field: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Assuming that the file upload field is non-mandatory, you can give submitters an option to edit their submissions at a later date.

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date