What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I forgot to add an email field in the form and I need to find a way to contact the submitters

    Asked by taxiderhodes on May 13, 2017 at 07:05 AM


    I made a big mistake and I let a booking form(réservation rapide) on the web for two days without asking communication details

    so these two days I had two submissions but I can not communicate with them because they didn't send any email or name or telephone number could we get something done to find them?


    Kotis Ioannis

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on May 13, 2017 at 09:34 AM

    I have forwarded this to our EU team for data verification. They should be able to look this matter for you. You seem to have a text area field in the form. Is that a message area? Did you check the field for any useful information to contact the submitter? 

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 13, 2017 at 03:00 PM

    I checked your submission but there is nothing there to help us find out who submitted the form, the only real information is IP address, but that's a long shot to find someone, I could only find that one user is from England and the second one is from Switzerland,  you can check here https://www.iplocation.net/.

    Let us know if we can be of any additional assistance.

    Thank you!


  • Profile Image

    Answered by taxiderhodes on May 13, 2017 at 11:43 PM
    Στις 2017-05-13 16:34, JotForm έγραψε: