What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WPTouch not working on responsive form

    Asked by Lizzy Howlett on May 13, 2017 at 08:01 AM

    im experiencing this too and don't know how to resolve the issue! I have a jotform on this link- http://duncanhowlettguitarist.co.uk/bookingform/

    when I have my wptouch switched on as it is at the moment the form doesn't show! When I switch to desktop view or turn wptouch off it works!

     

    please help!! Thanks very much

    lizzy and duncan

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    JotForm Support

    Answered by jonathan on May 13, 2017 at 08:10 AM

    Can you please try first re-embedding the form on your website using instead its iframe publish code.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    I checked the form on the website and I see it is currently using the JS embed code. It could be a script conflict issue.

    Test it again while embedding the form using the iframe publish code. Let us see if it makes any difference.

    Let us know if issue persist.

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    Answered by Lizzy Howlett  on May 13, 2017 at 11:09 AM

    It works!! Thanks so much!! I opened a new thread before I saw the response to this one so that may need to be closed.. thank you!!