I have been suspended

  • Joanne Mcdonough
    Asked on May 13, 2017 at 8:56 AM
    This just happened to me.  How quickly can this be fixed and how do I make sure this doesn't happen again?
  • Welvin Support Team Lead
    Replied on May 13, 2017 at 9:14 AM

    The account has been suspended due to the credit card fields in your forms. Please note that we do not allow forms to collect a credit card details using our textbox field. We consider this as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding them again. If you want to collect a payment at later date, you have to use our payment integrations, and enable authorization only.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

  • Joanne Mcdonough
    Replied on May 13, 2017 at 10:43 AM
    Thank you! I did not realize that. I will avoid that in the future :)
    JoAnne McDonough
    Usborne Books & More
    Independent Consultant
    W4215.myubam.com
    ...
  • Steve McCrory
    Replied on January 8, 2018 at 1:34 PM

    We have an account which is suspended. We attempted a form creation which you may have understood to be Phishing - this was not the case. Our account name is "webgrids" - we need someone to reach out to us!!!
  • John_Benson
    Replied on January 8, 2018 at 2:18 PM

    @Steve McCrory

    To better assist you, I have moved your issue to a new thread. Please wait for our reply on this link: https://www.jotform.com/answers/1342413

    Thank you.

  • ade
    Replied on June 17, 2020 at 4:05 AM

    help me please my account has been suspended This just happened to me
  • Richie JotForm Support
    Replied on June 17, 2020 at 6:09 AM

    Hello Ade, I have moved your question to a new ticket to assists you better.

    Kindly follow this link https://www.jotform.com/answers/2394129